Although you make a patient feel better, there isn't usually anything tangible to be a reminder of your service. When it comes time for the patient to pay their bills, yours is often at the bottom of the pile. You are competing with other credit grantors that supplied a tangible product, or something they really enjoy like cable or their cell phone and therefore your medical collections problem is more difficult.
This is why it's important to learn as much as possible about your patient and make your credit policy clear before the medical service is actually given. This will help you minimize future medical collections problems. This is when the patient is most likely to be cooperative.
The information you should obtain is as follows:
> Patients full name and birth date
> The full name of the person financially responsible for the patient, full address, phone numbers for home, work, and a relative.
> Social Security number
> Present employer, job title, name of supervisor, address, & phone number
> Name and address of insurance company
You should also verify insurance information at this time if possible.
PREDICTING POTENTIAL MEDICAL COLLECTIONS PROBLEMS
Here are some things to look for that will help predict a potential medical collections problem:
Has the patient had several jobs in a short period of time?
Has the patient moved often?
Is the patient having personal problems?
Does the patient have a phone?
MEDICAL COLLECTIONS SCHEDULES AND PAYMENT ARRANGEMENTS
Some tips for billing and medical collections that have worked well for professional credit grantors are as follows:
Ask for payment at the time of the treatment, if possible. If they have insurance, ask for payment of the portion of the bill that will not be covered by insurance.
Provide an itemized statement within 30 days from their visit, if you cannot provide one at the time of treatment.
Send another statement 30 days later.
If no payment is received 14 days after the second statement has been sent, send a friendly reminder.
Call if there is no response 10 days after the friendly reminder is sent.
If there is still no response, send a final letter explaining that the account is being placed for medical collections.
There is a limit to the amount of time and effort that you should spend trying to collect on your past due medical accounts. You will know that any further medical collections efforts on your part will be unsuccessful if any of the following occurs:
No response to your statements, letters and phone calls
Missing scheduled payments as per your arrangement, for no reason
Starts denying responsibility
Mail is returned and you don't have a valid address
Phone is disconnected and there is no new listing
If any of these problems occur, you should place the account for medical collections immediately, the longer you wait the more difficult it is to collect or locate the debtor.
DOING MEDICAL COLLECTIONS YOURSELF
Some healthcare professionals, hospitals and clinics feel that they can collect past-due accounts themselves. This could save the fee charged by a medical collections service.
Some of the costs involved in doing it yourself are:
Salaries - A medical collections supervisor and collectors will have to be paid.
Telephones - Collectors spend a lot of time on the phone, some of these calls will be long distance.
Postage - Collectors send a lot of notices and verifications of bills and there will be a large increase in postage.
Computers, Software & Other Equipment - This could involve a big initial investment. Also, you may need to be able to do some skip tracing, and credit reporting on these patients.
Training - Collectors need to know the laws in the state you are located and also follow the Fair Debt Collection Practices Act. They may need to be trained in skip tracing, collection techniques and letter writing.
Things to look out for when collecting yourself:
Make sure your medical collections staff is thoroughly trained in consumer debt counseling, state and federal credit and collection laws.
Do not spend too much time, which is money, on pursuing accounts that you don't feel you will collect on.
Have at least one collector who is familiar with small claims procedures.
Collection Agency Outsourcing offers you free information on collection agencies and debt collections issues.
Bextra and Vioxx -- Alternative Medications Have Warnings, Too
At the urging of the Food and Drug Administration, the drugs Vioxx and Bextra have both been voluntarily withdrawn from the market by their manufacturers. Studies show that these drugs, part of a family of non-steroidal anti-inflammatory drugs (NSAID) known as COX-2 inhibitors, may be linked to increased chances of heart attack or stroke.
Medical Billing Software Takes the Stage
Medical Billing Software
Naturopathic Medicine is an holistic approach that relies on natural remedies. Sunlight, air, and water are thought of as natural healers; this, along with nutritional supplements and massage therapies are all part of naturopathic medicine.
Utah Drug Rehab: Searching For A Therapist
Finding the right treatment for any person suffering with a drug abuse problem can be a difficult task - where do you start, how do you know what to look for, how do I find a good therapist or treatment center in my area? Thankfully, there are many resources to help you find the help that you or a loved one need - here are some tips to help you locate Utah drug rehab help.
Curing Lou Gehrigs Disease
ALS is the disease that took the life of the famed baseball player. The disease benched Lou Gehrig from the game that he loved and later took his life. Now, ALS is referred to as the Lou Gehrig's disease. Today more than fifty years later there still is no cure for ALS. ALS is a motor neuron disease. ALS stands for Amyotrophic Lateral Sclerosis. The disease attacks nerve cells in the brain and spinal cord. It attacks a persons muscles one at a time. Not unlike being tortured. Sadly there is no cure and no viable treatment.
Blood Pressure Treatment: High and Low Blood Pressure Tips and Medication!
High blood pressure is on the rise worldwide. But, doctors believe that small lifestyle changes can go a long way in preventing this silent killer.
Find a Doctor
How to find a doctor? There's no magical route to finding the right doctor. If you have a primary care physician just call him or her and make an appointment. If you don't have a primary care physician, try the route suggested above. Or, if you feel you need specialist care, you can save time and money by going directly to a specialist with your particular medical problem. In the old days most patients would ask their primary care physician for a referral. While this is still done, more and more patients are going directly to a specialist for their medical needs.
Can You Always Trust Your Dentists Recommendations?
Can you always trust your dentists' recommendations? Think for yourself - in the last 30 years the health of our teeth has improved dramatically. We drink fluoridated water, which almost eliminated decay in our teeth.
Vioxx and Bextra Lawsuits Could Tie Up Courts for Years
In September, 2004, pharmaceutical giant Merck voluntarily withdrew its painkilling medication Vioxx from the market. Studies show that Vioxx increases the risk of heart attack and stroke among patients who have used the drug for longer than 18 months. Vioxx, a drug from a family of non-steroidal anti-inflammatory drugs known as COX-2 inhibitors, is one of only a few drugs specifically designed to minimize inflammation while avoiding the stomach disorders long associated with other anti-inflammatory medications. Since its introduction in 1999, Vioxx has been a huge success, and sales of the drug worldwide topped $2.5 billion in 2003. That is certainly a great deal of money, but it pales when compared to the amount that Merck stands to lose through product liability lawsuits, which will soon come to court. As of this writing, several thousand lawsuits have been filed nationally, but attorneys estimate that the total number of lawsuits filed could reach a staggering 100,000.
An Introduction to Acid Reflux Disease
Acid reflux disease, also known as Gastroesophageal Reflux Disease or GERD, afflicts millions of people. Many suffer from an occasional bout with heartburn, but acid reflux disease, as a diagnosis, should only be made if the heartburn causes impediments to your lifestyle due to severe, chronic discomfort over prolonged periods of time. Usually, if you suffer from heartburn 2 or more times per week for at least 12 weeks, there's a good chance that your diagnosis would be GERD. Unfortunately, no one knows exactly what causes acid reflux disease, but there is an ample amount of information available at your doctor's office and on the Internet.
10 Tips for Responsible Medication Use
All medications, which include prescriptions, over-the-counter preparations, vitamin and mineral supplements, and herbal preparations, are potentially dangerous. Following some simple rules will not only reduce your chance of having a problem, but should reduce your cost as well.
Flatfeet in Children: When Are They A Problem?
There are high arch feet and low arch feet and many different foot types in between. Many individuals have flatfeet, but do not have foot problems. All of us are born with flatfeet and some of the greatest athletes have flatfeet. But, flatfeet are a problem when the arch completely collapses in combination with excess inward rotation in the foot. This type of flatfoot causes excess stress on the joints, ligaments and tendons in the foot and ankle. If not treated appropriately, tendon and joint problems will develop.
An Addition For Practitioners - How to Help Your Patients and Your Practice
Please feel free to comment, so I may modify this appropriately, or help Do you refer to other modalities or tests?
Adaptogens for Life - The Science Behind the Discovery of Adaptogens
Modern civilization has produced an unusually stressful environment to humans and animals, with extreme high demands on our physical and mental abilities. The last one hundred years have brought unique new challenges for all. It doesn't take much reflection upon the obvious and not so obvious sources of stressors today to realize the average person endures a lifetime of extraordinary physical, intellectual, emotional and spiritual stress.
Bextra and Vioxx -- Tips for Arthritis Relief Without Them
The recent withdrawal of Vioxx and Bextra from the marketplace, due to concerns over unwanted side effects, has many arthritis sufferers concerned. These drugs, which belong to a powerful class of non-steroidal anti-inflammatory drugs known as COX-2 inhibitors, are quite effective at fighting the pain and inflammation of arthritis. Unfortunately, they have been linked to increased risk of strokes and heart attacks. Their manufacturers have voluntarily withdrawn them from the market.
Common Drugs and Their Uses
The five drugs that are discussed in this article are Ibuprofen which is a non-steroidal anti-inflammatory drug (NSAID) that is commonly used for relief of Arthritis, Warfarin which is an anticoagulant drug commonly prescribed by doctors to treat venous thrombosis, pulmonary embolism, to treat or prevent dangerous blood clotting in people with arterial fibrillation and to prevent strokes, a benzodiazepine drug called Diazepam which is commonly prescribed by doctors for relieve nervousness, anxiety, and anxiety disorders, a sulfonylureas drug called Glipizide which is used to help control blood sugar levels and used to treat type 2 diabetes and a thyroid medication called Armour Thyroid which is prescribed for the treatment of hypothyroidism.
Hemorrhoids Treatment - A Variety of Options
A variety of options exist for hemorrhoid treatment including surgery, herbal remedies, and hemorrhoid creams that provide temporary relief of symptoms. While prevention is the best hemorrhoid cure, treatment of hemorrhoids is critical to avoid more serious complications.
Health Needs of Survivors of Domestic Violence
Domestic violence is not over when the victim is safe and out of harm's way. It's not over until justice has been served. Even then, it's not over. It's not over until the victim is safe, justice has been served, and the victim is well.
4 Reasons to Feel Safe Submitting an Electronic Medical Claim
Electronic Medical Claim
Your Kidney Function Really Matters: A Lighter Look at What You Need to Know to Prevent Adverse Dru
When you (or loved ones) are taking prescription or over the counter medications...there is a lot you should be worried about, and a lot that your pharmacist may not be telling you.
|home | site map|